Making a Booking
Booking requests are submitted and confirmed via email. Responsibility for the details of bookings and payment lies with the person making the initial booking. If the session you require is fully booked, you will be placed on a waiting list. In the event of a space becoming available, The Learning Hub will contact you. 48 hours notice is required for cancellation and refund of a confirmed session. No refund will be given with less than 48 hours notice; this also applies to sickness.
Payment
Invoices must be paid in full, prior to starting each six-week block . Payment can be made in cash or BACs transfer. You will be emailed your account in advance for each block. If paying online, please state your invoice number in the reference box.
Session Changes or Cancellations by The Learning Hub
The Learning Hub reserves the right to change session specifications wherever necessary. A full refund will be provided in the unlikely event of the session being cancelled by The Learning Hub. Where there has been an official announcement of the closure of schools due to adverse weather conditions The Learning Hub will not be liable to reimburse fees for that particular session (or sessions).
Session Changes – During the Coronavirus Pandemic
If the Government of Jersey, or the Contact Tracing Team, or any other relevant authoritative body, deem it necessary for any child attending to self-isolate due to Coronavirus, then The Learning Hub will not be liable for a refund of fees, or credit of fees to accounts, and will instead apply our usual minimum 48 hours notice cancellation policy. If a cancellation has been made in 48 hours or more notice, parents will receive a credit to their account for any fees paid. This credit will be available to use for any future booking; there will be no cash refunds issued as an alternative to the credit refund to your account.
Photography
During sessions, photographs may be taken of pupils’ work. These images may be used for publicity purposes in an image, on video, on our website, in printed publications or on our Facebook/Instagram page. All children will remain anonymous.
Equal Opportunities
We consider language, behaviour or action that is designed to be offensive or creates discrimination to any other pupil or member of staff, unacceptable and will not be tolerated. If any behaviour at a session is considered inappropriate, the offending pupil or pupils will be given a clear warning and parents will be informed at the end of the session. If a pupil continues to ignore the tutor and it is considered to be affecting the equilibrium of the whole session, then a parent will be called and the pupil asked to leave.
Data Protection
The information we collect is only for the purpose of processing your booking and providing the tutoring service, we only collect necessary information to fulfil this purpose. This information will be kept for as long as is necessary to meet our regulatory requirements. We protect all information with a combination of technical and organisational security measures.
Feedback & Complaints Procedures
The Learning Hub endeavours to satisfy all of our valued pupils. If you have any concerns or suggestions, please let us know and we will make every effort to rectify matters.
Last updated: 02.04.22
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